New Job Update – Week 1

So I completed week one of my new job. At least it didn’t go as badly as the last job I had when I didn’t show after the first day!

It started off with listening to some calls on Monday and then on Tuesday the training got underway, a lot of stuff I knew already from my technical experience and working in call centres in the past, today the training ended and I got to take calls for real.

Now they didn’t drop me in the deep end, I did have a buddy with me who was helping me, but what I didn’t realise is how stupid 80% of the people who call in are and how they use aggression to try and cover that.

When I worked my last call centre job I was doing fairly simple tasks, all I had to do was get information out of people about their cell phones, their name/address and their credit card details so that I could register their phone. Trying to talk someone who has no clue about computers how to troubleshoot problems is a whole ‘nother ballgame.

I really don’t know if I can keep doing it. I have come home every night this week physically exhausted, I have to get up at 7am and then ride the bus for 30-45mins to get to work for 8:50 and then take calls for 8hrs, although I get a 1hr lunch break. That’s a 40hr week, 9am-6pm 5 days per week. Most jobs in the UK are 37.5hrs per week. In France, you can’t be forced to work more than 35hrs per week!

I know what everyone is going to say, don’t make a mess of this, don’t run off… but I am finding it very difficult to suppress those feelings. I should probably put more into it, but I really don’t feel like being abused because someone isn’t smart enough to go to a book store or a library and get a simple book on Windows XP or Vista – there are enough titles out there!

So should I:
[A]   Stick it out next week and see what happens.
[B]   Call/Email in Monday, say I am sick or I can’t do it any more.
[C]   Wait for my replacement Visa card to arrive and take a spur-of-the moment trip to Denver.

Maybe you can decide for me, but I can’t guarantee I’ll take your advice! 😀

One thought on “New Job Update – Week 1”

  1. A) Keep the job. If only so I have someone to talk to over breakfast.

    Also, all jobs suck, even the ones that rock. Stick it out, get some money, go to Denver at christmas. Take me with you, java development sucks noodles.

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