So I completed week one of my new job. At least it didn’t go as badly as the last job I had when I didn’t show after the first day!
It started off with listening to some calls on Monday and then on Tuesday the training got underway, a lot of stuff I knew already from my technical experience and working in call centres in the past, today the training ended and I got to take calls for real.
Now they didn’t drop me in the deep end, I did have a buddy with me who was helping me, but what I didn’t realise is how stupid 80% of the people who call in are and how they use aggression to try and cover that.
When I worked my last call centre job I was doing fairly simple tasks, all I had to do was get information out of people about their cell phones, their name/address and their credit card details so that I could register their phone. Trying to talk someone who has no clue about computers how to troubleshoot problems is a whole ‘nother ballgame.
I really don’t know if I can keep doing it. I have come home every night this week physically exhausted, I have to get up at 7am and then ride the bus for 30-45mins to get to work for 8:50 and then take calls for 8hrs, although I get a 1hr lunch break. That’s a 40hr week, 9am-6pm 5 days per week. Most jobs in the UK are 37.5hrs per week. In France, you can’t be forced to work more than 35hrs per week!
I know what everyone is going to say, don’t make a mess of this, don’t run off… but I am finding it very difficult to suppress those feelings. I should probably put more into it, but I really don’t feel like being abused because someone isn’t smart enough to go to a book store or a library and get a simple book on Windows XP or Vista – there are enough titles out there!
So should I:
[A]Â Â Stick it out next week and see what happens.
[B]Â Â Call/Email in Monday, say I am sick or I can’t do it any more.
[C]Â Â Wait for my replacement Visa card to arrive and take a spur-of-the moment trip to Denver.
Maybe you can decide for me, but I can’t guarantee I’ll take your advice! 😀